We do all this work to get customers to find the right product on our site, add the product to cart and fill in their shipping/billing details as quickly as possible, but even after that 70%+ of those people still leave without buying! Sound familiar?

Bombarding your customers with a bunch of emails to remember to purchase also is not the best way to convert them either. That's why we built a Sales Associate flow that converts 2X-5X more abandoned visitors through a personal text conversation.

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This kind of engagement truly stands out to your customers and you'll be surprised to see that 30%+ of your customers will respond.

This personal type of interaction may seem impossible with the limited resources your Customer Service team has to respond. The good thing is we've got you covered! We manage this conversation flow for you using AI and a trained human team to validate 100% of the responses to make sure that your customers never receive super bot-like responses and always feel like they are talking to a human.

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This flow is super easy to set up and should only take you and your CSM 10 minutes to get going. To get started please email your Success Manager or success@emotive.io

Requirements

  1. Change Checkout languages for legal opt in and make sure checkbox is on checkout

  2. Enable Checkbox in emotiveapp.co

  3. Turn off old abandoned cart and turn on new (make sure priority of the sequence is moved up)

  4. Make sure the brand is connected to a rep

Case Study

Prep Obsessed (a Shopify Plus brand) has doubled their abandoned cart conversion rate over SMS from 5.5% to 9.8% using Emotive's two-way abandoned cart campaign, compared to a simple one way reminder. On average, 73% of customers are replying to the initial conversation to skyrocket engagement with abandoned carts:

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