Schedules determine when your Flow will trigger for your customers. Any order, abandoned checkout, link click, or opt-in that happens within a schedules hours will engage the customer with the Flow.
Triggering an Flow outside of your scheduled hours they will receive messages starting in the next time slot the schedule has available. For example, if you have a schedule set to run every day from 9am to 5pm and a customer triggers an Flow at 12am, they will start receiving messages at 9am.
If you do not set a schedule for your Flow it will run on a 24/7 basis. We recommend setting your schedule alongside your working hours or using one of our pre-made schedules that comes with your account.
Please note that our Shopping Expert hours are as follows:
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Monday to Friday, 8am - 11pm PST
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Saturday to Sunday, 10am - 3pm PST