
To understand priorities, let’s look at what happens when a customer performs a certain action and triggers an Experience. Signing up for SMS, placing an order, or abandoning a checkout are examples of customer actions that will trigger an Experience.
Here's what happens once a customer performs a trigger action:
1. Emotive determines which trigger action a customer performed.
- If a customer performs two trigger actions at once, we will chose the trigger with higher priority. Notice the trigger grouping on the Experience list page. These are also listed in order of priority (see below)
- If customer is in another experience or conversation they will not be entered into the experience they have recently triggered unless it is a Signup or Abandoned Checkout experience.
Note: Abandoned Checkout triggers will not interrupt an active Abandoned Checkout experience.

2. Emotive sees which Experience a customer is eligible for based on their segment. Segments let you filter down who receives an Experience and can be adjusted in Experience settings.

3. Emotive determines which Experience with that trigger AND segment is highest priority. Remember to look at the Experience list page to check out priority whenever you're creating an Experience!
4. Finally, Emotive looks if a customer has already received that Experience.
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If a customer has already gotten an Experience that has been set to "Once," they will not receive it again. They will be sent the next active Experience they qualify for.
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If an Experience is set to "More than once," a customer will continue receiving that Experience every time they perform the trigger action. This setting is ideal for order-based Experiences (i.e., shipping and delivery notifications, see below).

Have any feedback on Experiences, or new features you'd like to see? submit a feature request