This article will provide an explanation on what functionality is available for each Helpdesk Integration.
Functionality provided:
- Incoming SMS creates a new ticket on CS platform
- Followup incoming SMS creates a new note on existing ticket on CS platform
- Replies on an existing ticket on CS platform, sends an SMS message to SMS subscriber:
- #optout or #opt-out replies opt out the user from Emotive platform
- Closing an existing ticket on CS platform, closes conversation with SMS subscriber
Helpdesk Integrations Support Matrix
Freshdesk | Reamaze | HubSpot | Kustomer | Zoho-desk | Custom | |
Create Ticket | Yes | Yes | Yes | Yes | Yes | Yes |
Add Note | Yes | Yes | Yes | Yes | Yes | Yes |
Close Ticket Callback | Yes | No | Yes | Yes | Yes | Yes |
Add Note Callback | Yes | Yes | Yes | Yes | Yes | Yes |